User pain points refer to specific problems, challenges, or frustrations that users encounter while interacting with a product, service, or system. These pain points represent aspects of the user experience that cause discomfort, dissatisfaction, or hinder the overall usability and satisfaction of the user.

Identifying user pain points is a crucial aspect of user experience (UX) design and product development. By understanding and addressing these pain points, designers and businesses can enhance the usability and overall satisfaction of their offerings.