Story: Review and feedback
On the weekend, I was cleaning up the inbox. Then, the word clicked in my mind, “feedback”.
Upwork asks for a review after the contract is closed. The score helps to engage with the next client, at least over 95%. I am using both client and freelancer accounts. So I understand how a client evaluates and chooses a freelancer,
Google review has controversial(fake or malicious action from a competitor), but it also gives an audience some impression, credential? Review is, after all, not for me, for potential clients. In the review, the customer normally thanks rather than criticizes. It’s an ordinary situation if you don’t have any conflict with a client.
I, as a freelance web/graphic designer, have to constantly improve my performance. I can learn from respectable people in the world, but I don’t have a physical mentor. So, no one feedback or guidance. Therefore, I came up with an idea to ask for feedback(not a review) after the project.
The feedback form should keep short, easy and simple. I searched what should I ask a customer.
Workshop on How to Give Feedback THE RIGHT WAY!
©Shawn Kent Hayashi
– People don’t want feedback from other people
– can I give you some feedback?
– Feedback conundrum: We don’t like to give feedback, we don’t like to receive feedback…
– We don’t grow without it
– Build a positive relationship
– In the beginning, affirming a belief in the receiver’s growth
– Clearly define the outcome what you want
– Visualize what it looks like
– Give affirmation when you see growth
– If you see something, talk about it right now
– Compliment first, then offer specific information to improve
3 things avoid when giving feedback
– Don’t say, can I give some feedback.
– Feedback sandwich
– Don’t over-focused what’s going wrong?
Key action
– Create a growth mindset culture
– Empower people to ask for feedback
– Incorporate the best feedback above
The secret to giving great feedback | The Way We Work, a TED series
©TED
– At the beginning of feedback, ask a question
– I have some ideas about how we can improve things. Can I share them with you?
– The data point, specificity,
– Show impact
– How do you see it?
– This is what I’m thinking we should do, but what are your thoughts about it?
– Pulling feedback, ask feedback, don’t wait
Constructive Feedback for Managers: Giving Feedback Effectively
©Forward Focus
– Feedback improves engagement between employer and employee
– Tools, techniques and strategy
– Engagement impacts the performance of an employee
– Share the vision, goal, direction
– Feel contribution
– Listening, understanding and acting
– Specific behaviour
– Timely, clear, specific, non-judgemental, actionable
– SBI model, situation, behabiour, impact
How to receive feedback
– Listen attentivery
– Clarify
– Ask for specifiy, well and not well
– Show appriciation
– Follow up, when
Performance Review Tips
©Linda Raynier
This is the employee’s standpoint. The management is the psychology. The employer or manager should know how an employee feels.
– Prepare clear quantifiable accomplishment
– Listen to what an employer says
– Assess feedback, positive or negative
– Adjust a game plan
– Articulate the achievement if it’s positive
– Clarify the objection if it’s negative
– Make a request
– Make sure the next expectation, time frame
– Follow up email, summary of discussion
Thanks for the Feedback | Doug Stone & Sheila Heen | Talks at Google
©Talks at Google
– Appriciation
@indeed
33 items are too much for individuals.
– Identifies strengths and weaknesses
– Sets goals and offers feedback for future performance
– Reviews annually, quarterly, monthly or even weekly
Weekly is ideal, but it means that an organization needs a supervisor/manager to execute it.
Reasons for the performance reviews:
– Give feedback, make organization expectations clear
– Identify strengths and weaknesses
– Help growth
– Allocate promotions or pay raises appropriately
– Explain individual and organizational goals
– Use it as a goal-setting opportunity
Conclusion: Meaning of employee
I have a couple of experience working at advertising agencies. I think a part-time job experience is also able to count. I faced many different company cultures. Overall, I want to work with good people, positive environment. There are 2 types of job, for growth opportunity less money or for money just easy job. Some small companies do not have both. That’s tough to stay there.
I always welcome to work at the advertising agency as a sub-contractor. I am thinking that COVID gives freelancers a lot of chances to work remotely. I would like to collaborate with NYC or L.A. companies. Still in the brain, but I am going to try in August.
Categories(ongoing):
– Wow of creativity
☆☆☆☆☆
– Quality of work
☆☆☆☆☆
– Endorse of skills
☆☆☆☆☆
– Understanding of communication
☆☆☆☆☆
– Response time
☆☆☆☆☆
– Project management / scheduling
☆☆☆☆☆
– Project achievement
☆☆☆☆☆
– Satisfaction
☆☆☆☆☆
– Would you have any feedback on which he can improve the service?
Lastly, I was pleased to work with you in a few months. I provided what I can do as much as possible at this moment. I hope my service could meet your expectation and I sincerely hope that your business will be going well.
Best Regards.
