Story: Design consultancy
Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond and then remember what is being said. – Wikipedia
“We have two ears and one mouth so that we can listen twice as much as we speak.” – Epictetus
When I start a new project, I look for the answer in the insight of a client. I listen the client’s briefing carefully to ask questions clearly. Once I receive clear, concise information, it very helps me to create a design. I don’t have to discover many direction if it’s unnecessary. I practice it when I attend a meetup and regular club meeting. Less talk, listen more.
Centre for Creative Leardership: Use Active Listening to Coach Others
MindTools: Active Listening
Forbes: 10 Steps To Effective Listening
The power of listening | William Ury | TEDxSanDiego
– Listening is the missing half of communication. Absolutely necessary, but often overlooked.
– Certainly, with cell phones, text, tweets and emails, there is a lot of talking going on.
– If you study the behavior of successful negotiators, you find that they listen far more than they talk.]
– First is that it helps us understand the other side. Negotiation is an exercise in influence.
– Second, it helps connect with the other human being. It helps us build rapport. It builds trust. It shows we care.
– Third, it makes more likely that the other person will listen to us. It helps get us yes.
– We put ourselved in their shoes. We turn into their wavelenght.
– In genuine listening, we listen not just for what’s being said, but what’s not being said.
– Give them full attention. Listen to the human being behind the words.
A Case for Active Listening: Jason Chare at TEDxTokyoTeachers
– Everyday lives, we are so much focus on talking below:
— How can I get my point across?
— How can I be persuasive?
— How can I make a good case?
— How can I give good advice?
— How can I win the argument?
– Unconditional positive regard.
– Empathy.
– Reflecting feeling. How does he feel?
– Right before opinion or judgment, stop. Take a breath and start listening.
– Don’t give opinion. Don’t judge. Listen.
Improve Your Listening Skills with Active Listening
– Active listing is when you make a conscious effort to hear and understand people so that you get the complete message.
– The better you are listening, the more information you’ll receive.
– Pay attention.(eye contact, put your own thoughts on hold)
– Put your own thoughts on hold.
– Show that you’er listning.(nod, smile, say yes)
– Paraphrase, repeat back to the person.
– Don’t interrupt.
Active Listening. How to be a great listener.
– Stay focused.(don’t judge, be patient)
– Really listen.(don’t think about similler experience)
– Allow the period of silence.
– Paraphrase.
– Understand the emotions behind the words.
Effective Listening Skills
– Give nonverbal feedback.(eye contact, head nod, facial expression)
– Give verbal feedback.(that’s make sence)
– Listen to the big picture.(not details)
– Stay focused on them.(don’t talk yourself)
– Take concise talking turns.(keep it short and ask)
– Take action and follow up.
Listen Better: 5 Essential Phrases for Active/Reflective Listening
– Keep authentic feeling, kind, concern, empathy, help, understand.
– You are “something”.
– It sonds like “something”.
– It seems like “something”.
– What I’m hearing is “something”.
– You seem to be saying “something”.
Improve daily
I didn’t expect that I could find so many videos about active listening. In our daily life, there are many skills we can improve. At first, we have to realize it. Because we’ve never known how the subject is important. Keep an open mind, possess much curiosity, eager to learn.
