Story: Customer experience
When I visit a website, I can see a chatbot on the right bottom corner. I don’t have a good experience with it. Chatbot often does not provide a solution. I normally look for a human chat. I don’t know the truth or not, human chat is searching Google for providing solutions.
A client asks me to consider using a chatbot. Someone told a client that a chatbot may increase engagement. I did not familiar with it. Therefore, I searched for it.
Benefits of chatbot
– Working 24/7
The reason why ordinary workers will be replaced by A.I. robots.
– Providing quick response
The quick is okay, but I often upset when the chatbot goes the wrong direction.
– Provide accurate answers to simple questions(?)
I still haven’t faced many situations. I find an answer if it’s a simple question.
– Personalize customer experience(?)
Maybe.
– Cross-promoting relevant products
Sound good even though I cannot imagine a certain situation.
Small Business Trend: 5 Benefits of Using Chatbots for Customer Engagement
ChatBot
With ChatBot, automating customer service is a breeze – An all-in-one platform to build and launch conversational chatbots without coding.
Intercom
This is Intercom: the Business Messenger you and your customers will love
Sure, it does live chat. But there’s also bots, apps, product tours, and more—like email, messages, and a help center—that help you build relationships with your customers. – Website
tawk.to
I found my question on FAQs.
How can you offer this for free?
We generate revenue by providing Hired Agent services for customers that don’t want to answer the chat themselves. To use the software and answer yourself is completely free, with no limits at all on the number of Agents, chat volumes or sites you can add widgets to. tawk.to is truly 100% free and then just $1/hr if you need professionally trained, native speaking chat agents to help you answer your chats.
The client pays the fee themselves. So, I don’t mind the company charges the fee or not. Customer engagement is more important than the cost.
GoSquares
We’re on the side of SaaS: Introducing the all-new Assistant. Messaging and more, lovingly made for your SaaS business. – Website
Focus on SaaS sounds good, but according to the website, clients are not only SaaS though.
Conclusion: Testing first
For some companies, ChatBot’s cost is nothing compared to hire someone. I have no idea how ChatBot helps the client’s business.
The test will start in May. I have no expectations right now. Will see.
